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Frequently Asked Questions
Q1. What are your terms of packing for the elevators?
Generally, we pack our goods in solid wooden cases. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving your authorization letters.
Q2. What are the standard delivery terms?
We offer flexible delivery terms including EXW, FOB, CFR, and CIF to meet different shipping requirements.
Q3. What is the typical lead time for an order?
Generally, it takes 25 to 30 days after you confirm the elevator or escalator specifications and drawings, and we receive your advance payment.
Q4. How is the product quality tested before delivery?
For elevators, we pre-assemble the cabin, frame, and door operator. For escalators, we perform a 72-hour test run. We provide comprehensive test pictures and reports before shipping.
Q5. How do you ensure a long-term business relationship?
We maintain high quality and competitive pricing to ensure our customers' benefit. We treat every customer as a friend and conduct business with sincerity, regardless of their origin.
Q6. Can the elevator design be customized?
Yes, we provide luxury customized home and villa elevators with various options for car walls (etched mirror stainless steel), floors (PVC or marble), and dimensions to fit your shaft requirements.
Samar Lift
