How is the installation and technical support handled?
Complete installation manuals are delivered with the equipment. We provide remote technical support via email, video, and messaging apps. If required, technicians can be dispatched to the job site for on-site assistance.
What is the warranty period for the elevator?
We provide a 13-month guarantee from the date of the Bill of Lading (B/L). If any parts are damaged due to quality issues within this period, we will provide free replacements.
What kind of packaging is used for export?
All elevator components are packed in standard export wooden cases and bundles to ensure safety during international transport.
What are the accepted payment terms?
We typically accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
What is the typical delivery timeframe?
Delivery usually takes 20-30 working days after the contract is signed and the deposit is received. The total lead time may vary between 15-45 days depending on customization.
What is the maximum speed and capacity available?
Our elevators support a capacity range from 450kg to 2000kg (6-26 persons) with speeds ranging from 1.0m/s up to 8.0m/s.