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Frequently Asked Questions
What installation and technical support do you provide?
Complete documentation including installation manuals is delivered with the equipment. Remote support is available via digital communication. If required, technicians can be dispatched to the site for on-site assistance.
How are spare parts and product guarantees handled?
We provide free vulnerable parts with each shipment. If any component is damaged due to quality issues within 13 months of the B/L date, we will provide a new replacement after confirmation.
What is the standard packaging for international shipping?
All products are packed using standard export-grade wooden boxes and bundles to ensure maximum safety during transit.
What are your accepted payment terms?
We generally accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
What is the typical delivery timeframe for an order?
Production and delivery typically take between 20 to 30 working days after the contract is signed and the deposit is received.
Which ports are used for loading and shipping?
Main loading ports include major shipping hubs in South China, ensuring efficient global logistics.