Frequently Asked Questions
How do I initiate an order for the K9000 lift?
The process involves an initial inquiry, filling out a parameter table, receiving a design recommendation, signing a contract with a deposit, and proceeding to mass production and delivery.
What are the available transportation methods?
We primarily offer sea and air freight. Please consult with our team to determine the most efficient method for your location.
What is the typical production and delivery timeline?
The delivery time depends on the specific order quantity and customization requirements. Generally, it takes between 30 to 45 working days.
What payment methods are accepted?
We accept wire transfers (T/T). Other payment methods can be negotiated. Typically, a 30% deposit is required, with the balance paid before shipment.
Is the panoramic shaft frame customizable?
Yes, the aluminium frame comes in several standard colors including Black, White, and Pink to match your home interior.
What are the minimum installation requirements?
The lift requires a minimum pit depth of 150mm and an overhead height between 2900mm and 3200mm depending on the ceiling configuration.